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Account Set-Up Consultation
During
implementation, the CROS Project Director and representatives
from your site have an Account
Set-Up meeting where many of the specific details and
procedures can be tailored to your needs. During this process,
we can help you determine an appropriate CROS Account Contact
Person, the specific population you will survey, data
identifiers that will ensure you get the most out of your
dataset, an administration schedule and a timeline for receipt
of program evaluation reports. This process is part of our
outstanding customer service that is provided to CROS users.
Who
completes CROS 3.0 questionnaires?
Consumers -
CROS may be used with any consumers who participate in programs that use
recovery-oriented approaches. CROS was piloted on consumers
with diagnoses of Schizophrenia, Major Depression, Bipolar
Illness and other severe and persistent psychotic disorders
(DSM-IV codes 295.10 to 298.9).
Staff - A
staff member who has sufficient contact with the consumer to
have a sense of the consumer’s feelings of hope, daily
functioning, coping skills and quality of life qualifies to
complete CROS.
VIP - The VIP
has regular contact with the consumer outside the
mental health setting. The VIP can be a spouse, significant
other, family member, friend (including another consumer),
neighbor, other healthcare provider (e.g., visiting nurse,
board & care staff) or a person from the consumer’s church,
spiritual group or ethnic community. It is the consumer’s
choice whether or not to use a VIP. Participating in CROS
should be encouraged if the VIP is someone who may be helpful
in encouraging the consumer’s recovery.
CROS Data
Identifiers
Consumers and
staff who use CROS are registered into the system with unique
identifiers. This ensures that incoming CROS data is clean
before it enters the database. Three additional data
identifiers (Organization, Agency and Program) are available
so data can quickly and easily be grouped into meaningful
categories for your additional use (e.g., combining CROS data
with your internal data for other kinds of research).
CROS
Timing
The timing of
CROS administration is determined during the Account Set-Up
Process. We recommend that CROS be done in conjunction with
consumers’ treatment planning processes so that the Treatment
Progress Report can be of greatest clinical assistance. A
tickler system is available to provide reminders as to which
consumers are due to complete a questionnaire.
Submitting
CROS 3.0 Questionnaires for Scoring
All CROS 3.0
questionnaires are submitted by fax toll-free to the CROS
Service Center for cleaning, scoring and further processing.
For convenience, CROS Fax Cover Pages with faxing directions
and a confidentiality statement are included. If there are
transmittal or readability problems with the questionnaires
received, our Customer Service personnel will communicate with
the CROS Account contact person in order to resolve the issue,
again ensuring the collection of clean and useful data.
How a
Treatment Progress Report (TPR) is Generated
CROS 3.0
Consumer, Staff or VIP questionnaires for a particular
individual in the database that have been completed within two
weeks of each other will match and a TPR will be generated.
The TPR will automatically fax to the program’s CROS Account
Contact Person who will be responsible for distributing it to
the appropriate staff member.
Additional
Program Evaluation Reports and Raw Data Availability
Aggregate
and outcomes reports are generated on a timeline determined
during the Account Set-Up Process. We can also provide a copy
of your CROS dataset in an electronic format for your internal
use.
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